The Orchard Suffolk – Covid-19 Update

Dear Guests

In this unprecedented time, we are doing our best to continue to offer a great experience during your stay, while implementing some additional precautions such as enhanced cleaning measures.  Our three lodges all have there own private entrances, outside space and hot tub, and as such facilitate social distancing .

We have acquired the “Good To Go” Industry Standard mark, this means our business follows government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.

Our cleaning procedures , include the use of appropriate cleaning sanitiser on all surfaces and high touch points. We use an antiviral disinfectant fogging between changeovers, which is effective against a range of pathogenic viruses including Coronavirus and SARS-CoV-2. It uses a non bleach formula which cleans and disinfects the area which the mist touches.

We would kindly ask guests to assist, by stripping beds prior to departure and leaving the linen in the bags provided. All soft furnishings will be replaced with a new  sanitised set after each changeover.

We will temporarily be removing some non essential tactile items to reduce the spread of any viral infection and to streamline our cleaning procedure. This includes surplus crockery, cookware,  glasses and some soft furnishings. We will also be unable to leave out the same range of blankets, games and DVDS provided previously. There will be adequate provisions for your stay, and if you do find you are missing something – please just message us and we can ensure a sanitised set is dropped down to you.  If guests could kindly load the dishwasher and set it off, just prior to departure, it will assist us, when ensuring all kitchen equipment is cleaned and loaded back into cupboards  by our cleaning team who will be using appropriate PPE.

 You will be given access to our online booking management system prior to your stay. This replaces our instruction packs and assists with non contact check in. You will find instructions for the lodge appliances, hot tub etc, along with a list of kitchen inventory. Information on the local area including restaurants and things to do is listed here. You will also receive details on non contact check in procedures.

The hot tub area will be thoroughly sanitised between changeovers.

A contactless arrival and departure process will be in place, for your stay, with keys left in a drop box outside the property.

We hope the steps above, are acceptable to our guests and provide re-assurance that appropriate measures are in place for a safe and enjoyable stay at the Orchard.